Refund & Cancellation Policy
We want you to be happy with your contribution. This policy explains when an order can be cancelled and how refunds work.
Cancelling an order
- You may request cancellation any time before your order has been dispatched. Contact us with your order number (for example EH-1001) and we will cancel it and issue a full refund.
- Once an order has been dispatched it cannot usually be cancelled, but please still contact us — see damaged or incorrect items below.
Damaged, faulty or incorrect items
- If your kit arrives damaged, incomplete or incorrect, contact us within 7 days of delivery with your order number and photographs where possible.
- We will arrange a replacement or a full refund.
Hygiene products
- For health and hygiene reasons, opened menstrual hygiene products cannot be returned unless they are faulty or were sent in error.
How refunds are issued
- Approved refunds are returned to the original payment method through Razorpay.
- Refunds are normally initiated within 3 working days of approval and typically appear in your account within 5–7 working days, depending on your bank.
- You will receive an email when your order is cancelled.
Donations
- Voluntary donations and bank-transfer contributions are generally non-refundable, as funds are committed to programme costs. If you contributed in error, contact us as soon as possible and we will do our best to help.
Contact us
Questions about this policy? Reach us at empowerher.united@gmail.com or +91 9871155952, or use our contact page.